Shipping & Returns

If you can't find all the answers on the site, we will be there to help you.

If you have any questions, please reach out to us at HelpMe@BladeandBlue.com

We will get back to you as soon as possible, typically within a few hours....usually it is minutes because we are always on call for you.

(We may need until Monday if you send your email over the weekend)

You may also call us at (415) 646-6200

I hope you will love your Blade + Blue purchase, but If you do need to make a return or exchange, please note the following guidelines:

I will gladly accept any new, unwashed, and unworn item for exchange or refund up to 14 days after delivery.
HOLIDAY UPDATE: Of course, holiday gifts can be accommodated.
Returns will be accepted through Jan 15, 2025.

RETURN SHIPPING COST POLICY:
Shipping costs (both to & from) are Non-Refundable. 

TO SEND AN ITEM BACK:
Please send the item back to the following address with a note to advise if you would like a return, exchange or store credit to go shopping anytime:

Blade+Blue
Attn: Erica
1815 Magoffin Ave
El Paso TX 79901

If an incorrect item is mistakenly shipped, I will gladly send the correct item free of charge
You will be provided with a pre-paid envelope to return the incorrect item

UNDERWEAR RETURN POLICY:
Unfortunately, I cannot accept returns or exchanges of used or worn underwear, unless deemed defective.
Defective merchandise will be replaced free of charge.

PLEASE NOTE: 
If you order multiple pairs of underwear in the same size, please only open one item to determine if the size fits.
If you do so and find the item does not fit - the other new, unwashed, and unworn items may be exchanged.

Orders Generally Ship: in 1 - 3 business days, Monday through Thursday

Standard Shipping: is through USPS Ground or Priority

SHIPPING RATES FOR US ORDERS:
Despite USPS raising it's fees, I am trying to keep the shipping rates as low as I can:

$5.50 Standard Shipping on orders up to $49.99

$8.50 Standard Shipping on orders of $50 & over

EXPEDITED Shipping:  FedEx options are available during checkout

Fedex 2-3 Days: $33 Flat Rate Within The US

Fedex Overnight: $65 Flat Rate Within The US

**Please Note that Blade+Blue cannot be held responsible for any delayed deliveries experienced by the service provider**

You will receive a shipping confirmation containing your tracking number once the order begins it's way through the queue.

INTERNATIONAL SHIPPING: All international packages are shipped with Fedex Economy. Fedex provides the more reliable shipping and customer service.
There can be no exceptions made for carrier.

UNITED KINGDOM:
$65.00 Fedex Economy 6-12 Days: on orders up to $200
$80.00 Fedex Economy 6-12 Days: on orders over $200

AUSTRALIA:
$65.00 Fedex Economy 6-12 Days: on orders up to $200
$80.00 Fedex Economy 6-12 Days: on orders over $200

CANADA:
$49.00 Fedex Economy 6-12 Days: on orders up to $200
$58.00 Fedex Economy 6-12 Days: on orders over $200

JAPAN:
$78.00 Fedex Economy 6-12 Days: on orders up to $200
$89.00 Fedex Economy 6-12 Days: on orders over $200

SCANDANAVIA:
$68.00 Fedex Economy 6-12 Days: on orders up to $200
$78.00 Fedex Economy 6-12 Days: on orders over $200

If you do not see your country listed, exceptions can be made by reaching out to helpme@bladeandblue.com